Online Reputation Management (ORM)
Capture your guests’ feedback at the right time; while they are still at your property. Initiate the review at the property. Should the guest have complaints, it’s better to hear it when he’s on-site instead of online. On the other hand, if the feedback is from the happy kind, you can thank him in person for the kind words.
More than ever, travelers look at Tripadvisor when planning their trip. You want your hotel to be ranked as high as possible. Although review sites like this one never reveal their algorithm, we all know that the number of reviews is one of the ingredients. Our Feedback module is integrated with Tripadvisor.
Aside from generating reviews and collecting feedback, it’s also very important to analyze the information shared by your guests. Our data mining platform does this for you and returns all your KPI’s in one simple to read dashboard. The best of all? Not only your data are collected but also those of your competitors, giving you insights into how your hotel is performing compared to them.